Warm Transfer System

🚀 Setup Instructions

Step 1: Copy Your Webhook URL

Step 2: Configure ElevenLabs

1. Go to ElevenLabs Conversational AI
2. Select your agent
3. Go to Functions or Tools tab
4. Click Add Function
5. Configure as follows:
   • Name: warm_transfer
   • Description: Perform warm transfer to external number. AI first calls the person, briefs them, then connects if they accept.
   • Type: Webhook
   • Method: POST
   • URL: [Paste your webhook URL from above]

Step 3: Add to Agent Prompt

## WARM TRANSFER

If the customer wants to be transferred, use the warm_transfer function.

First collect:
1. Customer's name
2. What it's about

Then call warm_transfer with:
- call_id: Current call ID
- target_number: The mobile number (e.g., +31612345678)
- target_name: Name of the person (e.g., "Jan")
- context: Short summary (e.g., "Customer Jan Jansen asking about product X")
- priority: "normal" or "urgent"

Step 4: Test It

Use the "Test API" tab to send a test request and verify everything works.